Installation details
What good installation work should look like
Good installation photography shows practical details such as a stable base, tidy pipe routes and clear access for future servicing.
Customer stories
Heat-pump projects described by FLO customers
These stories use details customers shared publicly about their FLO installation, with a link to each original review.
Five-room air-to-air heat pump in an Edinburgh tenement
A FLO customer describes a five-room air-to-air system for a top-floor tenement flat, with the outdoor unit positioned in the roof valley. Their experience also highlights useful questions for other Edinburgh properties.
- Customer
- Bill White
- Source
- Customer review
Gas boiler replaced with an air source heat pump and new radiators
A FLO customer describes the removal of a gas boiler and installation of an air source heat pump, a new radiator system and an integrated cylinder in an externally accessed cellar. It is a useful example of why the complete heating system matters.
- Customer
- Davie Robb
- Source
- Customer review
Air source heat pump and radiator upgrade with funding support
A FLO customer describes one team designing and installing an air source heat pump and radiator upgrade, helping with funding and reinstating carpets on the final day.
- Customer
- Sam
- Source
- Customer review
Air source heat pump installation with reported home comfort
A customer reviewing FLO in June 2025 describes an air source heat-pump installation and reports that the home was comfortable. Every home is different, so a survey is still needed to assess the right design and likely performance.
- Customer
- Mandy Johnston
- Source
- Customer review
Heat pump, solar and battery installed as one home-energy project
A FLO customer describes living with a heat pump, solar and battery installation for around nine months through varied weather. Their experience shows why each technology needs to be considered separately when looking at performance or savings.
- Customer
- Matthew
- Source
- Customer review
Air source heat pump designed and installed by one FLO team
A FLO customer names Joe and the team as both designer and installer of an air source heat-pump system, and describes attentive service from start to finish.
- Customer
- Graeme Porter
- Source
- Customer review
Installation photography
Real FLO heat-pump installations
A selection of real installations from FLO’s project gallery, showing different properties and outdoor settings.
What FLO plans before installation
The outdoor unit is only one part of the job
Calculated heat demand
Room-by-room heat loss and emitter output inform the equipment and proposed flow temperature.
Siting and pipe routes
Airflow, sound, drainage, access, boundaries and the route to indoor equipment are checked together.
The wider heating system
Radiators, pipework, hot-water storage, electrics and controls form part of the same scope.
Commissioning and handover
The finished installation is tested, explained and left with clear servicing and aftercare contacts.
Request a £0 survey and written whole-system quote for your property
Tell FLO what heats the home now, where you are and what you want the project to achieve. The next step is a survey and written whole-system quote.
Ready to plan your own installation?
- Use the gallery to notice practical details—not to choose a unit by appearance.
- Ask how the proposed position affects sound, airflow, pipe length and servicing.
- Compare complete scopes, including emitters, cylinder, electrics, controls and commissioning.