What this review confirms
A FLO heat-pump project described by the customer
The customer identifies the technology and reports a comfortable home and a positive installation experience. The review does not include efficiency, savings or measured temperature data.
- Property / place
- Location not provided by the customer
- System described
- New air source heat pump
- Customer experience date
- 25 September 2024
- Review published
- 13 June 2025
The customer’s experience
Absolutely delighted with our new air source heat pump
The customer reports a new air source heat pump, a comfortable home and a hassle-free experience with the FLO team.
Mandy Johnston · summary of a verified FLO Renewables reviewConfirmed by the customer
What the customer tells us about the project
Air source heat pump installed
The reviewer explicitly describes the system as a new air source heat pump. No make, model, output or hydraulic arrangement is published.
Comfort reported by the customer
The customer says the home was very comfortable at the time of the review. It is their personal experience rather than a record of measured room temperatures.
Positive end-to-end experience
The review describes the team as professional and knowledgeable and characterises the process from start to finish as stress free.
Experience and review dates are visible
Trustpilot shows an experience date in September 2024 and a publication date in June 2025. The review does not describe every month between those dates.
Questions for your own home
What this project can help another homeowner ask
The points below explain why the customer’s experience matters during a survey. The right solution, equipment and result will still depend on your property.
Comfort is the objective, not a generic efficiency number
A survey should define intended room temperatures, occupancy and hot-water needs before equipment selection. Another customer’s comfort cannot answer whether a different building will meet those targets.
Track comfort with measurable details
Room temperatures, weather, meter data and control settings make later performance easier to understand. A customer review cannot replace a seasonal calculation.
A smooth process should still leave a design record
Professional communication and low disruption matter alongside room heat loss, emitter selection, controls, commissioning and the documents handed to the homeowner.
What the review does not tell us
What a customer review cannot show
A review can describe the customer’s experience and the work they remember. It cannot provide the full design, quotation, commissioning data or measured energy performance.
- Property location, construction and heated floor area
- Equipment model, capacity and system configuration
- Heat-loss calculation, emitter changes and flow temperature
- Internal temperatures, external weather and control settings
- Electricity use, previous fuel consumption and running cost
Plan your own survey
Five questions to carry into your own survey
- What comfort temperatures will the design use for each room?
- What heat loss and emitter output support those temperatures?
- Which controls and weather-compensation settings will be commissioned?
- What information will be recorded at handover?
- How will comfort or running-cost concerns be reviewed afterwards?
Request a £0 survey designed around home comfort
Tell FLO how the home is heated now, which rooms matter most and what comfortable heating needs to mean for your household.
Original review
Read the customer’s complete review or visit the FLO Renewables Trustpilot profile.
Plan your next step