This is right for you if
What this enquiry can help with
- Routine annual maintenance
- Controls, comfort or performance questions
- Fault codes, unusual noise or loss of heating or hot water
Request heat-pump service or fault help
The make, issue and urgency help the team distinguish a planned service, controls question and breakdown before contacting you.
What you can expect
What you can expect from FLO
Help with your specific system
Tell us the brand, issue and urgency so FLO can recommend the right next step.
Safe first response
Do not open or dismantle equipment; provide the displayed code and visible symptoms for the team.
Better prepared visit
Model, age, service history and access details help FLO prepare the most useful next step.
Before FLO contacts you
Three things worth having to hand
- 01
Heat pump make and model if known
Share what you know. You do not need to research or measure anything you are unsure about before enquiring.
- 02
Any controller message or fault code
Share what you know. You do not need to research or measure anything you are unsure about before enquiring.
- 03
Whether heating and hot water are currently available
Share what you know. You do not need to research or measure anything you are unsure about before enquiring.
Common questions
Can FLO service a heat pump it did not install?+
Submit the make, model, age and service history. FLO can confirm whether the system and postcode can be supported.
What should I do before reporting a fault?+
Record the exact controller message, note whether heating or hot water is affected and avoid opening electrical or refrigerant equipment.