What this review confirms
A FLO heat-pump project described by the customer
The customer identifies the technology, names Joe and the team, and says the same team designed and installed it. The review does not include property details, the equipment model, design calculations or measured performance.
- Property / place
- Location not provided by the customer
- System described
- Designed and installed air source heat-pump system
- Customer experience date
- 31 March 2025
- Review published
- 14 May 2025
The customer’s experience
Great, Efficient Service
The customer identifies Joe and the team as designing and installing the air source heat-pump system and describes attentive service.
Graeme Porter · summary of a verified FLO Renewables reviewConfirmed by the customer
What the customer tells us about the project
Joe and the team named
The reviewer identifies Joe and the FLO team directly in their account of the project.
Design and installation both attributed to FLO
The review says the team designed and installed the air source heat-pump system. It does not include the design schedule or commissioning record.
Attentive service reported
The customer describes the service as excellent and attentive. The review does not include technical performance measurements.
Positive price perception
The reviewer reports a great price. Project scope and property details vary, so this does not provide a typical installation cost.
Questions for your own home
What this project can help another homeowner ask
The points below explain why the customer’s experience matters during a survey. The right solution, equipment and result will still depend on your property.
Continuity should be visible in the project record
One accountable team can reduce hand-off gaps, but the surveyor, technical responsibility, installation lead and aftercare contact should still be confirmed for the individual project.
Ask to see the design calculations
Ask for heat-loss assumptions, emitter outputs, selected design temperatures, equipment data and commissioning targets in the written proposal.
Compare scope before comparing price
A price only becomes comparable when equipment, emitters, hot water, electrics, controls, access, making-good, warranty and exclusions are described consistently.
What the review does not tell us
What a customer review cannot show
A review can describe the customer’s experience and the work they remember. It cannot provide the full design, quotation, commissioning data or measured energy performance.
- Property location, building type and current heating system
- Heat-loss calculation and design temperatures
- Equipment, emitter, cylinder and controls specification
- Quoted scope, price and comparison basis
- Commissioning readings and post-install performance
Plan your own survey
Five questions to carry into your own survey
- Who will survey the property and who owns the technical design?
- Which calculations and manufacturer data will be supplied?
- Who is the named site contact during installation?
- What exactly is included and excluded from the written price?
- Who answers controls and performance questions after handover?
Request a £0 survey and written whole-system quote
Share the property and present heating. FLO can confirm the survey arrangement and set out the technical scope, assumptions and responsibility in writing.
Original review
Read the customer’s complete review or visit the FLO Renewables Trustpilot profile.
Plan your next step