What this review confirms
A FLO heat-pump project described by the customer
The customer describes the removed boiler and installed heating components. The review does not state the town, equipment model, project value or measured performance.
- Property / place
- Location not provided by the customer
- System described
- Air source heat pump, new radiator system and integrated cylinder
- Customer experience date
- 10 June 2025
- Review published
- 4 July 2025
The customer’s experience
Gas out heat pump in!
The customer describes FLO replacing a gas boiler with an air source heat pump, radiator work and a cylinder installed in an externally accessed cellar.
Davie Robb · summary of a verified FLO Renewables reviewConfirmed by the customer
What the customer tells us about the project
Gas boiler removed
The review describes a direct change away from gas heating rather than an add-on system or a retained-boiler hybrid arrangement.
Radiator system replaced
The customer says the scope included a new radiator system alongside the air source heat pump.
Integrated cylinder in the cellar
The customer says the integrated cylinder was situated in a cellar accessed from outside.
Existing radiator reused for winter protection
The review reports that an old radiator was reused and a circuit was created to keep the cylinder warm in winter.
Questions for your own home
What this project can help another homeowner ask
The points below explain why the customer’s experience matters during a survey. The right solution, equipment and result will still depend on your property.
Quote the heating system, not just the outdoor unit
A complete replacement proposal should connect building heat loss, flow temperature, radiator output, pipework, hot water, electrics and controls. The components in this review show why a bare unit price is not comparable.
Plant-space conditions can change the design
An externally accessed cellar creates different temperature, access and maintenance considerations from a heated utility cupboard. The location should be surveyed and documented before equipment is fixed.
Existing materials can be reused only for a defined purpose
The customer describes one radiator being repurposed for winter protection. That does not mean existing emitters or circuits can generally be retained without checks; each retained element needs a role in the design.
What the review does not tell us
What a customer review cannot show
A review can describe the customer’s experience and the work they remember. It cannot provide the full design, quotation, commissioning data or measured energy performance.
- Town or postcode of the installation
- Heat-pump and cylinder manufacturer, model and capacity
- Calculated heat loss, radiator schedule and design flow temperature
- Project cost, funding route and programme duration
- Measured energy use, seasonal performance or bill change
Plan your own survey
Five questions to carry into your own survey
- What is the room-by-room heat loss at the agreed design conditions?
- Which radiators can remain and which need a documented output change?
- Where can the cylinder and hydraulic components be kept within their operating conditions?
- What electrical, pipework and controls work is included in the written scope?
- Which assumptions and exclusions make two installer quotations genuinely comparable?
Request a £0 survey and written whole-system quote
Share the present heating, property type and what you want to replace. FLO can plan the survey around the heat pump, emitters, hot water, controls and practical installation routes together.
Original review
Read the customer’s complete review or visit the FLO Renewables Trustpilot profile.
Plan your next step