Heat pump servicing Scotland

Daikin air source heat pump installed beside a garden and flower planters — From FLO’s installation portfolio. Your system will be designed around your property.

Existing heat pump

Request a service for your existing heat pump

Give FLO the make, model, service history and current behaviour so the visit can be prepared around the installed system.

Book the right kind of visit

Routine service, fault diagnosis or controls help?

Tell FLO what the system is doing before the visit. That helps avoid booking a routine checklist when you actually need a fault or performance investigation.

The system works and a service is due

Send the make, model, age and last-service date. Ask what is included and what written record you will receive.

Book a Service

Heating or hot water has stopped

Record the exact code, what still works and when the problem began. Request fault help rather than hiding the symptom inside a service booking.

Get Fault Help

It runs, but comfort or bills look wrong

Share room temperatures, schedules and the behaviour you have noticed. A controls or performance review may be more useful than routine servicing alone.

Get Controls Help

Included in the service

What FLO will check and provide

Visual and operational system checks
Outdoor-unit and airflow inspection
System pressure and visible leak checks
Filter, strainer and condition review where accessible
Controls and operating-setting discussion
Written findings and recommended next steps

What happens from enquiry to completion

01
Describe the system
Tell FLO the make, model, installation age and any current symptoms or concerns.
02
Arrange the right visit
The team confirms availability and whether you need a service visit or fault diagnosis.
03
Inspect and test
The visit reviews accessible equipment, controls, system condition and operating behaviour.
04
Explain the findings
You receive a clear summary of observations, actions taken and any further work recommended.

This service may be right for you if…

Existing heat pump owners

Systems approaching a routine service interval

Homes with comfort or control questions

Owners wanting an independent performance discussion

Areas we serve

Air source heat pump servicing by location

Choose your area for local property, planning and installation guidance.

GlasgowGreater Glasgow and Clyde EdinburghEdinburgh and the Lothians AyrshireNorth, South and East Ayrshire LanarkshireNorth and South Lanarkshire RenfrewshireRenfrewshire and the lower Clyde StirlingStirling and central Scotland FalkirkFalkirk and the Forth Valley West LothianWest Lothian FifeFife PerthshirePerth and Perthshire Dundee and AngusDundee and Angus Aberdeen and AberdeenshireAberdeen and Aberdeenshire Bearsden and MilngavieEast Dunbartonshire Newton Mearns and GiffnockEast Renfrewshire East KilbrideSouth Lanarkshire PaisleyRenfrewshire LivingstonWest Lothian DunfermlineWest Fife

Answers that may help you decide

Servicing explainedFrequency, scope, warranty checks and likely questions.Safe fault checksUseful details to collect before contacting an engineer.Controls and settingsSchedules, flow temperature and weather compensation.Repair helpTell FLO about a fault, symptom or loss of heating.

Questions people ask

How often should a heat pump be serviced?+

Follow the manufacturer, warranty and installer requirements for the specific system. FLO can check the equipment details when responding to the enquiry.

Can servicing reduce running costs?+

Servicing cannot change the building heat demand, but identifying incorrect settings, restricted airflow or system issues can help the installation operate as intended.

Do you service systems installed by another company?+

Provide the make, model, location and issue in the enquiry so FLO can confirm whether the team can help.