What this review confirms
A FLO heat-pump project described by the customer
The customer describes the city, property type, system arrangement and outdoor-unit position. The review does not include the model, capacity, price or energy use.
- Property / place
- Top-floor tenement flat, Edinburgh
- System described
- Five-room air-to-air heat pump system
- Customer experience date
- 28 November 2025
- Review published
- 3 December 2025
The customer’s experience
A great job
The customer describes a neat, careful installation and explains how five room units, protected attic routes and roof-valley equipment were arranged.
Bill White · summary of a verified FLO Renewables reviewConfirmed by the customer
What the customer tells us about the project
Five indoor room units
The reviewer describes five room units used to heat and cool the flat and identifies the arrangement as an air-to-air system.
Outdoor unit in the roof valley
The review says the external unit was positioned by hydraulic platform in the roof valley and describes it as secure and safe.
Protected attic routes
The customer specifically notes that pipe and cable runs were laid and protected in the attic void and that the room units were well positioned.
Hot water kept separate
The review says the flat used point-of-use water heating, so the air-to-air system did not need to maintain a domestic hot-water cylinder.
Questions for your own home
What this project can help another homeowner ask
The points below explain why the customer’s experience matters during a survey. The right solution, equipment and result will still depend on your property.
A tenement needs an ownership and access plan
Roof access, common-property rights, maintenance access and any conservation or listing constraints need confirming for the individual address. This review describes one completed project; it does not make every tenement position acceptable.
Room demand still comes before unit count
Five units were used on this project, but another flat may need a different arrangement. Room use, heat loss, internal doors, distribution and acceptable indoor-unit positions should determine the proposal.
Domestic hot water is a separate design decision
Air-to-air equipment does not provide stored domestic hot water. A survey should record the existing water-heating method and decide whether it stays, changes or forms a separate scope.
What the review does not tell us
What a customer review cannot show
A review can describe the customer’s experience and the work they remember. It cannot provide the full design, quotation, commissioning data or measured energy performance.
- Equipment manufacturer, model and rated capacity
- Room-by-room heat-loss figures and design temperatures
- Project price, grant position and installation duration
- Measured electricity consumption before and after installation
- Title, consent and planning documents for the property
Plan your own survey
Five questions to carry into your own survey
- Which rooms need independent heating, cooling or both?
- Where could indoor units sit without compromising use of the rooms?
- Who owns and controls the proposed outdoor position and route?
- How will the home continue to produce domestic hot water?
- How will the outdoor unit be reached safely for future service?
Request a room-by-room heating & cooling assessment
Tell FLO which rooms matter, how the property is occupied and what outdoor space or shared-building constraints you already know about.
Original review
Read the customer’s complete review or visit the FLO Renewables Trustpilot profile.
Plan your next step