What this review confirms
A FLO heat-pump project described by the customer
The review describes the design and installation, funding help, carpet reinstatement and the customer’s experience of the price. It does not include the property details, funding award, radiator schedule or measured performance.
- Property / place
- Location not provided by the customer
- System described
- Air source heat pump and radiator upgrade
- Customer experience date
- 23 June 2025
- Review published
- 23 June 2025
The customer’s experience
New design of ASHP and radiator upgrade
The customer describes funding help, an air source heat-pump and radiator installation, no hidden price surprises and carpet reinstatement at completion.
Sam · summary of a verified FLO Renewables reviewConfirmed by the customer
What the customer tells us about the project
Design and installation by the FLO team
The customer says Joe and the FLO team both designed and installed the air source heat-pump and radiator upgrade.
Radiators included in the scope
The review explicitly names a radiator upgrade. It does not state how many emitters changed or the output calculation used for each room.
Funding help was included
The customer reports that FLO helped to arrange funding. The review does not identify the scheme, amount, eligibility decision or application dates.
Carpets reinstated on the final day
The review calls out carpet reinstatement as part of the finish and says there were no hidden price surprises from the customer’s perspective.
Questions for your own home
What this project can help another homeowner ask
The points below explain why the customer’s experience matters during a survey. The right solution, equipment and result will still depend on your property.
Keep funding connected to the installation scope
Funding questions, eligible measures, survey documents and the written quote need to be considered together. Final eligibility remains with the scheme provider, not the installer.
Define making-good before work begins
Floor access and emitter changes can affect carpets and finishes. The quotation should say what is lifted, protected, reinstated or excluded rather than leaving the final-day standard implicit.
Price clarity depends on scope clarity
A customer reporting no hidden surprises is reassuring, but every buyer still needs itemised equipment, radiator work, electrics, controls, commissioning, exclusions and variation rules in writing.
What the review does not tell us
What a customer review cannot show
A review can describe the customer’s experience and the work they remember. It cannot provide the full design, quotation, commissioning data or measured energy performance.
- Property location, type, age and room count
- Heat-pump model, capacity and design conditions
- Room heat losses, radiator schedule and operating temperature
- Funding scheme, award value and eligibility decision
- Quoted price, programme length and measured energy use
Plan your own survey
Five questions to carry into your own survey
- Which survey documents are needed before a funding application can progress?
- Which radiators change, and what output is required in each room?
- What floors, carpets and decorations may be disturbed?
- Exactly what making-good and reinstatement are included?
- How are variations approved before they change the price?
Check funding and request your £0 survey
Tell FLO about the property, current heating and likely radiator work. The team can discuss funding alongside your survey and whole-system quotation.
Original review
Read the customer’s complete review or visit the FLO Renewables Trustpilot profile.
Plan your next step