Heat pump repairs Scotland

Daikin air source heat pump installed beside a rendered wall — From FLO’s installation portfolio. Your system will be designed around your property.

Fault and repair help

Request help with a heat-pump fault

Share the exact code or symptom, what still works and when the problem began. FLO will recommend the safest and most useful next step.

Help FLO prepare

What to send with a heat-pump fault enquiry

A fault code is a starting point, not always a diagnosis. Clear system and symptom details help FLO decide the safest next step and whether a manufacturer route or site visit is appropriate.

Identify the equipment

Photograph the outdoor and indoor data plates plus the controller. Include the make, model, age and original installer if known.

Send My Fault Details

Describe what was lost

State whether heating, hot water or both stopped, when it happened, the exact code and any noise, ice, leak or pressure change.

See Safe Checks

Flag genuine safety concerns

For smoke, burning, exposed wiring or major leakage, keep clear and contact the appropriate emergency or qualified service. Do not repeatedly reset the system.

Understand Repair Scope

Included in the service

What FLO will check and provide

System and fault-code review
Heating and hot-water symptom capture
Controls and operating-history questions
On-site diagnosis where appropriate
Clear repair or next-step recommendation
Advice on safe interim actions

What happens from enquiry to completion

01
Capture the symptoms
Share the make, model, error code, photos if available and whether heating or hot water has been lost.
02
Review the fault details
FLO reviews the information and confirms the safest, most useful next step.
03
Diagnose the fault
The engineer checks the relevant equipment and wider system rather than relying on the error code alone.
04
Agree the action
The findings, repair options and any follow-on work are explained before proceeding.

This service may be right for you if…

No heating or hot water

Recurring fault codes

Unexpected noise or poor performance

Control or temperature problems

Areas we serve

Heat pump repair and fault diagnosis by location

Choose your area for local property, planning and installation guidance.

GlasgowGreater Glasgow and Clyde EdinburghEdinburgh and the Lothians AyrshireNorth, South and East Ayrshire LanarkshireNorth and South Lanarkshire RenfrewshireRenfrewshire and the lower Clyde StirlingStirling and central Scotland FalkirkFalkirk and the Forth Valley West LothianWest Lothian FifeFife PerthshirePerth and Perthshire Dundee and AngusDundee and Angus Aberdeen and AberdeenshireAberdeen and Aberdeenshire Bearsden and MilngavieEast Dunbartonshire Newton Mearns and GiffnockEast Renfrewshire East KilbrideSouth Lanarkshire PaisleyRenfrewshire LivingstonWest Lothian DunfermlineWest Fife

Answers that may help you decide

Servicing explainedFrequency, scope, warranty checks and likely questions.Safe fault checksUseful details to collect before contacting an engineer.Controls and settingsSchedules, flow temperature and weather compensation.Repair helpTell FLO about a fault, symptom or loss of heating.

Questions people ask

What information should I send?+

Include the system make and model, fault code, symptoms, when it started, and any recent changes. Photographs of the controls and equipment can also help.

Should I reset the heat pump repeatedly?+

Avoid repeated resets or opening equipment. Follow the manufacturer’s user instructions and contact the installer or a qualified engineer if the fault returns.

Can every system be repaired on the first visit?+

Not always. Some faults require parts, manufacturer information or further system work. Clear details help FLO prepare for an efficient visit.