What is included
A complete route from first question to clear next step
- System and fault-code review
- Heating and hot-water symptom capture
- Controls and operating-history questions
- On-site diagnosis where appropriate
- Clear repair or next-step recommendation
- Advice on safe interim actions
How FLO approaches heat pump repairs and fault diagnosis
- 01
Capture the symptoms
Share the make, model, error code, photos if available and whether heating or hot water has been lost.
- 02
Triage the enquiry
FLO reviews the information and confirms the safest, most useful next step.
- 03
Diagnose the fault
The engineer checks the relevant equipment and wider system rather than relying on the error code alone.
- 04
Agree the action
The findings, repair options and any follow-on work are explained before proceeding.
When this service is useful
No heating or hot water
Use the enquiry to give FLO the property and project context behind this requirement.
Recurring fault codes
Use the enquiry to give FLO the property and project context behind this requirement.
Unexpected noise or poor performance
Use the enquiry to give FLO the property and project context behind this requirement.
Control or temperature problems
Use the enquiry to give FLO the property and project context behind this requirement.
Service-area pages
Heat pump repair and fault diagnosis by location
These pages explain the property and installation considerations that commonly shape enquiries in each area.
Useful before you enquire
Questions people ask
What information should I send?+
Include the system make and model, fault code, symptoms, when it started, and any recent changes. Photographs of the controls and equipment can also help.
Should I reset the heat pump repeatedly?+
Avoid repeated resets or opening equipment. Follow the manufacturer’s user instructions and contact the installer or a qualified engineer if the fault returns.
Can every system be repaired on the first visit?+
Not always. Some faults require parts, manufacturer information or further system work. Good triage improves the chance of an efficient visit.