What this review confirms
A FLO heat-pump project described by the customer
The review names all three technologies and says they had been in place for around nine months. The customer links the largest savings to the solar panels and battery rather than the heat pump alone.
- Property / place
- Location not provided by the customer
- System described
- Heat pump, solar and battery storage
- Customer experience date
- 1 October 2024
- Review published
- 3 June 2025
The customer’s experience
Flo Renewables
The customer reports around nine months with heat-pump, solar and battery equipment through varied weather, without issues mentioned in the review.
Matthew · summary of a verified FLO Renewables reviewConfirmed by the customer
What the customer tells us about the project
Three technologies in one customer project
The reviewer identifies a FLO solar, battery and heat-pump installation. The review does not say whether they were installed on the same day or as separate projects.
Around nine months of use reported
The customer says the system had been in place for around nine months and had experienced good and bad weather by the time of the review.
No issues reported in the review
The customer states that they had not experienced issues during that period. The review is a personal account rather than a service log.
Savings attributed to solar and battery
The review mentions the heat pump’s efficiency but links the largest savings to the solar panels and battery. The effect of each technology cannot be calculated from the review alone.
Questions for your own home
What this project can help another homeowner ask
The points below explain why the customer’s experience matters during a survey. The right solution, equipment and result will still depend on your property.
Coordinate the electrical design
Heat pump demand, inverter operation, battery controls, tariffs and import limits interact at the electrical supply. Each technology still needs its own design assumptions and outcome measures.
Measure each system separately
Whole-home bills combine weather, comfort, hot water, solar generation, battery cycling, tariffs and household load. Sub-metering or careful interval data is needed to separate causes.
Design for the relevant winter conditions
A customer living through varied weather gives useful practical feedback. Equipment selection must still account for the relevant outdoor condition and heating-water temperature.
What the review does not tell us
What a customer review cannot show
A review can describe the customer’s experience and the work they remember. It cannot provide the full design, quotation, commissioning data or measured energy performance.
- Property location, construction and previous heating fuel
- Heat-pump, solar and battery specifications
- Installation sequence and division of technical responsibility
- Metered consumption, generation, battery flows and tariffs
- Baseline bills, comfort settings and weather-normalised savings
Plan your own survey
Five questions to carry into your own survey
- What electrical capacity and import limits apply to the combined design?
- How will heat-pump demand be distinguished from other household loads?
- Which tariffs and control priorities are assumed?
- Who owns commissioning across heating, solar and battery systems?
- What monitoring will let the homeowner explain performance later?
Request a £0 whole-home heat-pump survey and written quote
Tell FLO about the heating system and any solar or battery equipment already installed or planned. The heat-pump proposal can then account for how the systems will interact.
Original review
Read the customer’s complete review or visit the FLO Renewables Trustpilot profile.
Plan your next step