Daikin air source heat pump installed below home energy equipment
From FLO’s installation portfolio. Your system will be designed around your property.
Existing heat pump

Request a controls and comfort review

Describe the controls, temperatures, schedules and comfort issue so FLO can distinguish settings support from a wider system diagnosis.

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Make the controls understandable

Settings help begins with what the home is doing

FLO can separate a schedule or weather-curve question from an emitter, flow or equipment problem. Share the evidence rather than changing several settings at once.

Rooms are not reaching temperature

Note room temperatures, outdoor weather, operating hours and the heating-water target shown on the controller.

Ask FLO for Help

The panel or symbols are confusing

Send a clear controller photograph and the equipment model so the right manual and terminology can be used.

Read the Controls Guide

A code or loss of heat has appeared

Record it before changing settings. A returning code, leak or complete loss of heat should be routed as a fault rather than ordinary aftercare.

Get Fault Help

Included in the service

What FLO will check and provide

  • Controls and schedule walkthrough
  • Weather-compensation explanation
  • Comfort and temperature review
  • Operating-pattern discussion
  • Handover and documentation support
  • Servicing or fault diagnosis when needed

What happens from enquiry to completion

  1. 01

    Describe the concern

    Explain what feels wrong: comfort, schedules, hot water, noise, bills or an unfamiliar control message.

  2. 02

    Review the operation

    The team considers the system type, settings and behaviour alongside the household’s expectations.

  3. 03

    Make deliberate changes

    Any adjustment should have a clear purpose and enough time to assess its effect.

  4. 04

    Escalate when required

    Physical faults or performance concerns can move into servicing or technical diagnosis.

This service may be right for you if…

New heat pump owners

Homes with confusing schedules or controls

Comfort complaints without a clear fault code

Owners wanting a calmer operating strategy

Areas we serve

Heat pump controls and aftercare by location

Choose your area for local property, planning and installation guidance.

GlasgowGreater Glasgow and ClydeEdinburghEdinburgh and the LothiansAyrshireNorth, South and East AyrshireLanarkshireNorth and South LanarkshireRenfrewshireRenfrewshire and the lower ClydeStirlingStirling and central ScotlandFalkirkFalkirk and the Forth ValleyWest LothianWest LothianFifeFifePerthshirePerth and PerthshireDundee and AngusDundee and AngusAberdeen and AberdeenshireAberdeen and AberdeenshireBearsden and MilngavieEast DunbartonshireNewton Mearns and GiffnockEast RenfrewshireEast KilbrideSouth LanarkshirePaisleyRenfrewshireLivingstonWest LothianDunfermlineWest Fife

Answers that may help you decide

Servicing explainedFrequency, scope, warranty checks and likely questions.Safe fault checksUseful details to collect before contacting an engineer.Controls and settingsSchedules, flow temperature and weather compensation.Repair helpTell FLO about a fault, symptom or loss of heating.

Questions people ask

Should I switch my heat pump off overnight?+

Many systems are designed to maintain comfort steadily rather than recover from large temperature drops. The right schedule depends on the property and system design.

What is weather compensation?+

It adjusts heating-water temperature in response to outdoor conditions so the system can provide enough heat without running hotter than necessary.

Can controls fix an undersized system?+

No. Controls can improve operation, but equipment, emitter or heat-loss limitations need a technical assessment.